If after over a year of waiting for a Tesla Model 3, you finally get it only to be disappointed with the not sub-par quality, you have every right to be a bit upset. Those who have gotten the long-awaited sedans have said Tesla swapped out premium interior materials for lower-quality cloth versions on premium trim packages without any kind of explanation, notification, or discount in price. Anyone would be displeased.
Owners of the new Tesla Model 3 have taken to the message boards and Twitter to complain about the poor quality of their car’s interiors. Those who paid $5,000 for a premium upgrade were expecting something a little extra, but instead got interiors with cloth headliners, door accents, B-pillars
On Tesla’s website, there’s nothing about Alcantara being included in the premium upgrade option for the Model 3. The only things it lists is that customers will receive are “premium heated seating and cabin materials throughout, including open pore wood décor and two rear USBs.” Despite this, reservation holders have found evidence that alludes to getting something more than just plain cloth. The marketing material used by Tesla and several reports from a lot of those who already took delivery of their sedans appeared to have the higher quality premium synthetic materials lining their interiors.
With other poor quality complaints surrounding the Model 3 and production hiccups regarding it, this is just one more mistake Tesla will have to remedy. In a statement, Tesla
Should a customer expect Alcantara or some similar premium material for a $30K+ car? We're not so sure about that since you won't find that kind of stuff in a top trim Honda Accord. But, the fact that Tesla's communication to its customers hasn't been straightforward is troubling, regardless of the material change.