If after over a year of waiting for a Tesla Model 3, you finally get it only to be disappointed with the not sub-par quality, you have every right to be a bit upset. Those who have gotten the long-awaited sedans have said Tesla swapped out premium interior materials for lower-quality cloth versions on premium trim packages without any kind of explanation, notification, or discount in price. Anyone would be displeased.

Owners of the new Tesla Model 3 have taken to the message boards and Twitter to complain about the poor quality of their car’s interiors. Those who paid $5,000 for a premium upgrade were expecting something a little extra, but instead got interiors with cloth headliners, door accents, B-pillars and visors, all the while expecting Alcantara. In theTesla Motor Club forum, user voip-ninja said “Tesla better correct it… Basic cloth is not acceptable in a $5,000 upgrade package when better materials are being specified.”

tesla model 3 interior

On Tesla’s website, there’s nothing about Alcantara being included in the premium upgrade option for the Model 3. The only things it lists is that customers will receive are “premium heated seating and cabin materials throughout, including open pore wood décor and two rear USBs.” Despite this, reservation holders have found evidence that alludes to getting something more than just plain cloth. The marketing material used by Tesla and several reports from a lot of those who already took delivery of their sedans appeared to have the higher quality premium synthetic materials lining their interiors.

tesla model 3 interior

With other poor quality complaints surrounding the Model 3 and production hiccups regarding it, this is just one more mistake Tesla will have to remedy. In a statement, Tesla said "As we continue to increase production of Model 3 and produce more high-quality cars for customers, all Model 3 vehicles are being made with the same premium textile headliner found in our flagship Model S and Model X vehicles, which has always been planned at this stage of production.” While this does make sense, the quality that was expected versus what was received should've matched up better.

Should a customer expect Alcantara or some similar premium material for a $30K+ car? We're not so sure about that since you won't find that kind of stuff in a top trim Honda Accord. But, the fact that Tesla's communication to its customers hasn't been straightforward is troubling, regardless of the material change.